LAST UPDATED 01/10/2013
This Web site is operated by Artemano. All inquiries may be directed to:
Customer Service Department
1100 Boulevard Marie-Victorin
Longueuil, QC J4G 2H9
Your use of this Web site is governed by these terms and conditions. Please take a few minutes to review these terms and conditions. Your use of the artemano.ca and artemano.us Web sites constitutes your agreement to follow these rules and to be bound by them. If you do not agree with any of these terms and conditions, do not use the artemano.ca and artemano.us Web sites.
Artemano reserves the right to update or modify these terms and conditions at any time without prior notice. Your use of the artemano.ca and artemano.us Web sites following any such change constitutes your agreement to follow and be bound by the terms and conditions as changed. For this reason, we encourage you to review these terms and conditions each time you use this Web site.
The artemano.ca and artemano.us Web sites are for the sole use of individuals and entities wishing to review, consider, purchase or otherwise engage in retail transactions involving Artemano's goods and services and/or to otherwise transact business with or contact Artemano, on their own behalf (or, in the case of a gift or a corporate transaction, on behalf of their intended recipients). No information concerning the transactional preferences of an individual customer (whether such customer is a person or an entity) can be entered, altered, modified or otherwise affected, by any third party on behalf of such individual customer. In particular, Artemano expressly prohibits third parties from opting out of Artemano's services and/or contacts on behalf of a Artemano customer or other person or entity, without both (a) Artemano’s full knowledge as to the surrogate action being taken and (b) Artemano's express permission. This prohibition is intended to protect the privacy and freedom of Artemano's customers and the personal relationship Artemano works to develop with its customers and others authorized to use its site.
All of the content you see on this Web site, including, for example, but not limited to, all of the page headers, images, illustrations, graphics, audio clips, video clips, and text (referred to herein as the "Content") is the exclusive property of Artemano and/or is subject to trademark, service mark, trade dress, copyright and/or other intellectual property rights or licenses held by Artemano, by one of its affiliates or by third parties who have licensed or assigned their rights, interests and/or materials to Artemano. The entire Content of the artemano.ca and artemano.us Web sites are copyrighted.
We welcome your comments regarding the artemano.ca and artemano.us Web sites. However, any comments, feedback, notes, messages, ideas, suggestions or other communications (collectively, "Comments") sent to artemano.ca or artemano.us shall be and remain the exclusive property of Artemano. Your submission of any such Comments shall constitute an assignment to Artemano of all worldwide rights, titles and interests in all copyrights and other intellectual property rights in the Comments. Artemano will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any comments that you do not wish to assign to us, including any confidential information or any original creative materials such as stories, product ideas, computer code or original artwork.
We have done our best to display as accurately as possible the colors of the products shown on this Web site. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate. Many of our products display the grain of the wood used, which will differ from tree to tree and from item to item.
Most products displayed on this site are available in select Artemano stores. In some cases, merchandise displayed for sale on this site may not be available at Artemano stores.
The prices displayed on the artemano.ca Web site are quoted in Canadian Dollars and are valid and effective only in Canada. The prices displayed on the artemano.us Web site are quoted in U.S. Dollars and are valid and effective only in the United States. In certain cases, additional shipping and other charges may apply above what is quoted on the Web site, and you will be advised of such charges and your responsibility for any portion thereof before we finalize and ship your order. Furthermore, while we do our best to assure that the taxes quoted for a particular order are accurate for the applicable location to which the order is being shipped, should an erroneous quote be provided, we will notify you of such error before finalizing and shipping your order. You will be responsible for all applicable taxes, regardless of the amount quoted on this Web site at the time of your order.
This site and all contents of this site are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of this site, that your use of this site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our site, and that Artemano shall not be liable for any damages of any kind related to your use of this site.
"Personal Information" is information that identifies you as an individual. Non-Personal Information, in contrast, is any information that does not reveal your specific identity. Our collection, use and disclosure of Non-Personal Information are addressed below under the heading "Non-Personal Information."
We and our service providers may collect the following Personal Information:
We and our service providers may use Personal Information:
Your Personal Information may be disclosed:
"Non-Personal Information" is any information that does not reveal your specific identity, such as:
We and our third-party service providers may collect Non-Personal Information in a variety of ways, including:
Because Non-Personal Information does not personally identify you, we may use and disclose Non-Personal Information for any purpose. In some instances, we may combine Non-Personal Information with Personal Information (such as combining your name with your zip code). If we combine any Non-Personal Information with Personal Information, the combined information will be treated by us as Personal Information while it is so combined.
We seek to use reasonable organizational, technical and administrative measures to protect Personal Information under our control. For example, we seek to use Secure Sockets Layer ("SSL") technology for the placement of orders. Unfortunately, no data storage system or data transmission over the Internet can be guaranteed to be 100% secure. Please exercise caution in submitting Personal Information via the Site, especially if you are accessing the Site using a WiFi hotspot or public network. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account that you might have with us has been compromised, or if you are unable to utilize our Site-related SSL technology), please immediately notify us of the problem and place any orders with us over the telephone or in person, instead of using the Site. You may contact us in such circumstances in accordance with the “Contacting Us” section below.
YOUR CHOICES REGARDING OUR USE AND DISCLOSURE OF YOUR PERSONAL INFORMATION
We give you many choices regarding our use and disclosure of your Personal Information for marketing purposes. You may opt-out from:
We will try to comply with your request(s) as soon as reasonably practicable. Please note that if you opt-out as described above, we will not be able to remove your Personal Information from the databases of our Affiliates, Promotional Partners and other third parties with which we have already shared your Personal Information (i.e., to which we have already provided your Personal Information as of the date that we implement your opt-out request). Please also note that if you do opt-out of receiving marketing-related messages from us, we may still send important administrative messages to you, and you cannot opt-out from receiving such administrative messages. For example, when you place an order, we will continue to confirm your order and shipment status by email. We may also need to contact you via telephone, email or postal mail with information or questions regarding your order.
We welcome your willingness to update your information with us. You may review or ask us to update your Personal Information by contacting us in accordance with the “Contacting Us” section below. In your request, please make clear what information you would like to have changed.
We will try to comply with your request as soon as reasonably practicable. We are not responsible for changing information in the databases of Affiliates, Promotional Partners and other third parties with whom we have already shared your Personal Information.
The Site is not directed to individuals under the age of thirteen (13), and we request that these individuals do not provide Personal Information through the Site.
The Site is controlled and operated by us from Canada, and is not intended to subject us to the laws or jurisdiction of any state, country or territory other than that of Canada.
Service à la clientèle
1100 Boulevard Marie-Victorin
Longueuil, QC J4G 2H9
Please note that email communications are not always secure; so please do not include credit card information or other sensitive information in your email messages to us.