IN-STORE PICKING You will receive an email when all your products have left our distribution centre and another email once your order is ready for pick up in shop. Orders can take up to 15 business days to arrive at the shop.
You must ensure that the vehicle used for the pickup is suitable for the safe transportation of the merchandise in its original packaging. The product warranty applies to merchandise leaving the ARTEMANO shop in its original packaging. The staff is in no way responsible for loading the merchandise in your vehicle and cannot be held responsible if the merchandise cannot be loaded in the vehicle due to the dimensions and/or weight of the merchandise. Once available, orders must be picked up within 14 days, otherwise an additional charge of 2% of the price of the items will be charged daily. PICK-UP AT THE DISTRIBUTION CENTRE You will receive a confirmation email when your order is available for pick-up at the distribution centre. Please contact us at 450.679.7755, ext. 236, 24 hours prior to your visit so that your order can be prepared for pick-up. The original receipt or electronic receipt must be presented at the time of pickup.
Our Distribution Centre staff can help you place the merchandise in your vehicle, however ARTEMANO staff cannot be held responsible if the merchandise cannot be loaded in the vehicle due to the size and/or weight of the merchandise. Once available, orders must be picked up within 14 days otherwise an additional charge of 2% of the price of the items will be charged daily. HOME DELIVERY SERVICE Bulky products or orders containing several products are delivered via our home delivery service, offered at a fixed price, depending on the delivery address. A fixed price of $150.00 will be applied for any purchase with a maximum weight of 150 pounds and within a 50 km radius from our Distribution Centre (Longueuil, Ottawa and Quebec City). A charge of $1.50 will be applied for each additional kilometre. Any purchase with a weight between 150 and 250 pounds will have a fixed price of $200. Any purchase with a weight between 250 and 500 pounds will have a fixed price of $350.00. Any overweight sale will be analyzed individually by Customer Service. A member of our team will contact you to confirm a delivery date once your order is ready for delivery. All orders that are ready to ship must be delivered within 30 days. For local deliveries, the carrier will confirm a delivery window, between 8am and 6pm, at least one day before the scheduled delivery date. For long distance deliveries, Customer Service will contact you to clarify the details. HOME DELIVERY POLICY All orders must be delivered within 30 days, each delivery must be made to a single address and an adult must be present at the time of delivery.
For local deliveries, the carrier will confirm a delivery window between 8am and 6pm, one day before the scheduled delivery date. For long distance deliveries, Customer Service will contact you to clarify the details.
DELIVERY PROCEDURES The majority of our products are delivered disassembled. The delivery staff will proceed to unpack and assemble the goods. They will not take back or throw away your old furniture or any other debris. In the event that lifts are not available or are non-existent, the delivery personnel will go up a maximum of (3) floors. The customer must ensure safe access to the personnel and the delivery vehicle (including an appropriate parking space). Any object obstructing the passage must be removed prior to delivery. The customer is responsible for measuring door frames, corridors and stairwells to ensure that products will pass easily.
At the time of delivery, there will be no modification to door frames, door trim, mouldings or fixtures to allow passage for the products. If the merchandise does not fit in the passage, delivery charges will not be refunded and you may be charged a return shipping fee. Please note that delivery personnel will not remove their safety boots, so please provide protection for your floors. PRODUCT VERIFICATION When you receive your order, please ensure that you have received all the products ordered. Your invoice will be attached to one of your boxes in an envelope. It is recommended that you review your invoice before delivery personnel leave the premises and advise them of any discrepancies.
On your invoice, please indicate any incidents that occurred during delivery and contact us as soon as possible. The carrier will not be responsible for a problem situation that has not been indicated on the invoice. If you notice a defect in your merchandise, keep all of its original packaging and contact us after delivery to ensure that the appropriate measures are taken.
All our products have a one-year warranty against any manufacturing defect. This warranty applies only to domestic use of our products. This warranty does not cover normal wear and tear, discoloration of the product due to exposure to light, shrinkage or pilling of materials, or misuse of the product. CHANGE/DELAY/CANCEL YOUR DELIVERY Your order, shipping address and contact details cannot be changed within 3 working days prior to the scheduled delivery date and/or once your order is in transit. Additional charges may apply for any changes made to the order during this period.
If you are not available for the scheduled delivery, you may be charged additional shipping charges for changing or cancelling the delivery within 3 business days prior to the scheduled delivery date and/or once your order is in transit. In the event of failure to comply with the deadlines, a penalty of 2% for each day that the goods must be retained will be applied. In addition, the cost of transporting the goods back to the warehouse will be the same as the cost of shipping. PREPARATION OF YOUR DELIVERY Before receiving your goods, please confirm the dimensions of your rooms and furniture. The following advice is for guidance only and cannot guarantee that your furniture will fit into the desired space. TAKE MEASUREMENTS OF THE FLOOR SURFACES To ensure efficient and safe delivery, take care to measure the height and width of the corridors and relevant accesses in your home, including stairwells and lifts, if applicable. TAKE MEASUREMENTS OF YOUR FURNITURE The dimensions of our furniture are available on our website on each product page. The displayed dimensions are presented according to the following model: Width x Depth x Height, in centimetres and inches.
