OUR RETURN PHILOSOPHY

We are passionate about art, atmosphere and design, and we stand behind our philosophy and our products. Shop with peace of mind, knowing that our craftsmanship and the quality of our products come first. True to our commitment to customer satisfaction, we will make sure our products meet your expectations:

DAMAGE

Our furniture specialists pack goods with great care to prevent any damage during transport. Please inspect all items carefully as soon as you receive them and note any damage on the delivery receipt. We cannot be held responsible for damage that was not noted at the time of delivery.

If there is a problem with your order, please contact customer service within 24 hours of receiving it. If you received a damaged item, we will ask you to send us a photo of the damage for our records, to make the corrective measures easier – including replacing the item at our expense.

THE CHARM OF IMPERFECTIONS

Because we use organic materials to shape our works of art, they may show unique features such as wood grain, knots, notches, irregularities and other “imperfections”. To us, this is where the beauty and character of our pieces lie, where the wisdom of the material reveals itself.

If we feel that a large piece has a very distinctive character, we will send you a photo to get your approval before shipping, to make sure we share the same love for it.

CUSTOMER SERVICE

To close the loop, our customer service team is available to meet your expectations. Please call 450-679-7755 #236 or email artemanoexperience@artemano.ca to submit a return request or ask any question about our products.